Frequently Asked Questions

Yes, it is safe to mail order cannabis products. Canada Post does not screen packages so the contents of your order will remain hidden from detection. Packages are covered by the Canada Post Corporation Act which states that law enforcement may not seize or interfere with the delivery of your mail, unless it is considered a threat to national security. Our products are safe and are not considered a threat to national security.

No, you do not need to send in your ID or a medical card. You only need to be 19+ years old.It is illegal to purchase or offer cannabis to minors under the age of 19 years old in Canada.

No, currently only residents of Canada may order.

That is up to you. If you do not use your real name and you are not home when your package is delivered, you will not be able to pick your package up at the post office because you will have to show ID.

A minimum order of $25 (before shipping and after coupon discounts) is required.

Follow the directions on the receipt that is emailed to you.

Please include your order number in the e-Transfer notes. If you forgot, there is no need to contact us as we will be able to connect your order to the payment without this information.

Do not put any reference to what your order containers or cannabis in your e-Transfer notes.

Please contact us. As long as we have not shipped your order then we can make changes.

All taxes are included in our prices already.

Once your payment has been received, we do not offer any refunds, exchanges, or returns. We can offer modifications to your order such as adding more items or a change of address if we have not already shipped your package yet. If an item is missing or has malfunctioned then we will send
a replacement of equal or greater value.

Your satisfaction is important to us so please contact us with any questions or concerns you may have.

For more information on our terms and conditions, see here.

Use our contact form or email us at [email protected].

Check your junk mail or send us an email at [email protected] and we will reply to you.

Yes! Security is our number one priority, along with customer satisfaction. Your information will be 100% kept private and we do not share it with any third party under any condition. See our Privacy Policy.

Currently, we only accept Interac E-Transfer, Bitcoin or any Altcoin.

For detailed instructions, see here.

We will accept your transfer as soon as we can and get your package shipped with a tracking number emailed to you.

We must receive your payment within 2 hours of your order being placed to ensure your items remain in stock. If no payment is received within 48 hours, your order will be cancelled. Feel free to submit another order at anytime.

We use Canada Post exclusively for their safety and reliability.

We use Canada Post’s Xpress shipping nationwide. A flat rate of $15 for shipping is charged on all orders regardless of where you are located. You get free shipping for orders over $150+ or with our First Time Customer Promotion.

All orders placed and paid for before 12pm PST / 3pm EST will be processed the same business day. For example, if you place your order on Monday at 11am PST, your order will be shipped the same business day.

Your order will be packaged in a 25cm by 19cm Canada Post Xpress plastic bubble mailer.

Click the images below for a close up view of how we ship our products.

Our Packaging Method:

Privacy is extremely important to us. We do our best to ensure that your package arrives safely and discreetly.

Step 1: Foil Packaging

All cannabis is first packaged in an odor proof, foil, ziplock bag. One side is clear (as depicted in the photo above) and the other side is solid silver.

Step 2: Vacuumed Sealed

We vacuum seal all foil ziplock bags as a final insurance so that your package will not smell and the contents will be undetectable.

Step 3: Xpresspost Mailer

All products will be shipped in Canada Post’s Xpresspost bubble wrap packaging. We will not include our business name or any other details that could indicate what is inside.

Your package will be shipped the same business day if we receive your payment before 12pm PST / 3pm EST (excluding weekends and statutory holidays). Once your order is shipped via Xpress Post with Canada Post, you should receive it within 1 – 3 business days depending on how far away from Vancouver, BC you are. However, please note this is not a guarantee due to the possibility of unforeseen delays. We are not held responsible for packages that have been delivered later than anticipated.

We will email your tracking number by 5pm PST the day your order is shipped. It may take up to 24 hours for your tracking number to show on Canada Post’s website.

Track your package here.

*All orders and payments received before 12pm PST / 3pm EST will be shipped the same business day.*

Sign up for a free FlexDelivery address with Canada Post here. This is like your own personal PO BOX and they will let you know when your order arrives by email or by their app. Pick up your package at the post office whenever it is most convenient to you.

The package may not have been entered into Canada Post’s internal system yet. Give it some time (up to 24 hours) and your tracking information will be updated on Canada Post’s website.

This is most likely due to human error, contact us immediately and Canada Post will re-route the package to your destination with a 1 – 2 day delay from when it normally would have arrived.

Use your tracking number and track your package here.

If you have any questions, please contact us.

You can choose at checkout whether you would like a signature upon delivery or to just receive it.

We ship from Vancouver, BC.

No, currently we are only shipping orders.